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Returns

Returns and stress free exchanges... IF YOU DON’T LIKE IT, JUST SEND IT BACK!**

There's no need to be nervous, if you find that:
- It doesn’t fit
- It isn’t as you imagined
- You were drunk when you ordered it

You can always send it back and we will swap it or refund you no problem!! Just get in touch within 7 days and make sure it’s still brand new/unworn, tags attached.

** This does not apply to sale items, faulty items ( anything deemed faulty will be addressed by our supplier ), special / back ordered items (if we have back ordered or special ordered an item for you that was not in stock ).

Please read our sizing guide if you have any queries about fitting to figure out your size. If the sizing doesn’t work for you we can send another size.

WE WILL HAPPILY ACCEPT RETURNS OF ITEMS THAT DO NOT FIT CORRECTLY OR THAT ARE FAULTY AND SWAP THEM FOR THE RIGHT SIZE IF AVAILABLE.

RETURNS MUST BE SENT BACK TO US WITHIN 7 DAYS (NATIONAL) AND 10 DAYS (INTERNATIONALLY) UPON RECEIPT OF DELIVERY.
Sale items...
Sorry no refunds or exchanges on sale items,
(but if it is a faulty item we will do our best to fix the fault)
Please email us if you have questions before you buy!

How to return or exchange your purchase

1) Before returning an item please email us (support@newtonstein.com) explaining what you are returning and why?
2) Please send your return back to us within 7 days of receiving it.
3) Pay to send your package via Track n Trace methods only, with the following included:
a) a clean item in perfect condition with original tags attached.
b) returns form filled out.
c) send it so that Newtonstein receives it within 7 days of emailing you.

Please note:
- Newtonstein is not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free.
- Further, free shipping back to you on an exchange item is only valid for the first exchange, any future swaps on the same original purchase will be solely the customers responsibility in full, you pay all forms of shipping.
- All international customers should contact us regarding customs clearance before shipping. Any international order that has been sent to customers under a free shipping offer will be refunded (or exchanged/credited) but will have our delivery cost deducted from the amount refunded.
- Until an item is received at Newtonstein , it is your responsibility, lost packages = tears, so Track n Trace yo!

No fuss refunds
If the item doesn’t fit and you would prefer a refund we will credit your bank account via direct deposit or Pay Pal where you can withdraw the funds. However shipping costs will not be refunded.

Warranties
If product is faulty because of manufacturing faults, we will try our hardest to replace it.
If in the case we have no more stock of a faulty item we will award a store credit.

We will not replace items that have clearly been damaged because of wear and tear. When returning footwear, please return with original box packaged inside another box. If an item has been used please return clean and not stinky.

All products MUST be returned with receipt and original tags attached.Please send back items with a track and trace number so it won’t get lost in the mail!

Pre Order
Occasionally we will not receive full orders from some of our brands, in the case that the item you have ordered does not show up we will refund your money in full.

Note: Some items on display may differ in colour but in such cases this will be noted on the display page.
We only have estimates for scheduled delivery, sometimes this may vary. We will endeavour to keep in touch with regarding delayed delivers.

All products as advertised as pre-orders will be shipped on the dates mentioned, please only make purchases if you are ready to wait till then.

Sale items
Sorry no refunds or exchanges on sale items,
(but if it is a faulty item we will do our best to fix the fault)
Please email us if you have questions before you buy!

General random stuff no one wants to read
Prices of goods and services and delivery and other charges displayed on the Newtonstein site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, because we like to party and have the odd late night, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free.

All orders will be processed within two days and shipped within five maximum. There are only a few of us and we have to sleep too, but we will try our hardest to ship your order as fast as we can.

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